1. INTRODUCTION
This Privacy & Cookie Policy ("Policy") explains how Satgur Ventures Pty Ltd trading as Desire PTE & Migration ("we," "us," "our," or "Desire PTE & Migration") collects, uses, discloses, and protects personal information through our website www.desireimmigration.com.au ("Website") and our services.
We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Policy applies to all personal information collected by us through our Website, in person, over the phone, or through any other means.
By using our Website or services, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect the following types of personal information:
- Identity Information: Full name, date of birth, passport details, visa status
- Contact Information: Email address, phone number, residential address
- Professional Information: Employment history, qualifications, skills assessment details
- Immigration Information: Visa preferences, immigration history, English language test scores
- Financial Information: Payment details for our services (processed securely through third-party providers)
- Communication Records: Correspondence between you and our team
- Website Usage Information: Data collected through cookies and similar technologies (see Section 8)
2.2 Sensitive Information
In providing immigration services, we may need to collect sensitive information including:
- Health information relevant to visa applications
- Criminal history information where required for visa eligibility
- Relationship status and family information
We will only collect sensitive information with your express consent and where it is reasonably necessary for providing our services.
3. HOW WE COLLECT INFORMATION
We collect personal information through:
- Website Contact Forms: When you submit an inquiry about visa types
- Consultation Bookings: When you book appointments with our registered migration agent or education consultant
- Service Agreements: When you engage our services
- Phone and Email Communications: During our ongoing support
- Cookies and Tracking Technologies: When you browse our Website (see Section 8)
- Third Parties: From educational institutions, employers, or government agencies with your consent
4. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Provide Immigration Services: Assess visa eligibility, prepare applications, provide advice
- PTE Coaching Services: Deliver personalized training and track progress
- Communication: Respond to inquiries, provide updates on your case, send appointment reminders
- Legal Compliance: Meet our obligations under migration law and regulations
- Marketing: Send information about our services (with your consent)
- Website Improvement: Analyze usage patterns to enhance user experience
- Business Operations: Accounting, record-keeping, and service improvement
5. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to:
- Government Agencies: Department of Home Affairs, Australian Border Force, and other relevant authorities as required for visa processing
- Professional Bodies: Migration Agents Registration Authority (MARA) as required
- Service Providers: IT support, cloud storage providers, appointment scheduling systems
- Educational Institutions: When assisting with student visa applications
- Employers: When assisting with employer-sponsored visa applications
- Legal Advisors: When necessary to protect our legal interests
- Your Authorized Representatives: Family members or agents you have authorized
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure storage of physical documents in locked facilities
- Password-protected computer systems
- Encryption of sensitive data
- Regular security updates and monitoring
- Staff training on privacy and confidentiality
- Restricted access on a need-to-know basis
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure.
7. YOUR RIGHTS
Under the Privacy Act 1988, you have the right to:
- Access: Request access to personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Complaint: Lodge a complaint about our handling of your personal information
- Opt-out: Unsubscribe from marketing communications
- Anonymity: Deal with us anonymously where lawful and practicable
To exercise these rights, please contact us using the details in Section 12.
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our Website. We use cookies to improve your experience and understand how our Website is used.
8.2 Types of Cookies We Use
Essential Cookies
- Purpose: Enable basic website functionality
- Data Collected: Session information, form data
- Retention: Session duration
Google Analytics
- Purpose: Analyze website usage and improve user experience
- Provider: Google LLC
- Cookies Used:
_ga (2 years), _gid (24 hours), _gat (1 minute) - Data Collected: Pages visited, time on site, browser type, anonymized IP address
- Privacy Policy: https://www.google.com/policies/privacy/partners/
Facebook Pixel
- Purpose: Measure advertising effectiveness and deliver relevant ads
- Provider: Meta Platforms, Inc.
- Cookie Used:
_fbp (90 days) - Data Collected: Page visits, actions taken, device information
- Privacy Policy: https://www.facebook.com/privacy/explanation
Google Ads
- Purpose: Track conversions from advertising campaigns
- Provider: Google LLC
- Retention: Up to 90 days
- Data Collected: Ad interactions, conversion events
- Privacy Policy: https://policies.google.com/privacy
YouTube
- Purpose: Display embedded videos
- Provider: Google LLC
- Cookies Used:
YSC, VISITOR_INFO1_LIVE, PREF - Data Collected: Video viewing preferences
8.3 Managing Cookies
You can control cookies through:
- Cookie Banner: Accept or decline non-essential cookies when visiting our Website
- Browser Settings: Configure your browser to block or delete cookies
- Opt-out Tools:
Disabling cookies may affect Website functionality.
9. DATA RETENTION
We retain personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations (typically 7 years for migration records)
- Resolve disputes and enforce agreements
- Meet legitimate business purposes
Specific retention periods:
- Client Files: 7 years from last service provided
- Marketing Lists: Until you unsubscribe
- Website Analytics: 26 months
- Cookie Data: As specified in Section 8
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and stored on servers located outside Australia, including:
- Google servers (United States) for analytics and email services
- Meta servers (United States) for advertising services
We ensure appropriate safeguards are in place for international transfers in accordance with the Australian Privacy Principles.
11. CHANGES TO THIS POLICY
We may update this Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Updating the "Last Updated" date
- Posting a notice on our Website
- Emailing registered clients where appropriate
12. CONTACT US
For questions about this Policy or to exercise your privacy rights, contact us:
Privacy Officer
Satgur Ventures Pty Ltd trading as Desire PTE & Migration
Email: support@desiremigration.com.au
Phone: +61 482 610 000
Address: 2/203 Palmers Rd, Truganina VIC 3029, Australia
13. DEFINITIONS
- Personal Information: Information or opinion about an identified individual or an individual who is reasonably identifiable
- Sensitive Information: Information about racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, health information, or biometric information
- Australian Privacy Principles: The privacy principles set out in Schedule 1 of the Privacy Act 1988
Effective Date: This Policy is effective as of July 14, 2025 and replaces all previous versions.
